We want you to love what you ordered from Nova Haus. If something isn't right, you have 30 days from the day you receive your order to request a return.
Eligibility
- Items must be unused, in their original condition and packaging.
- Personal care items and items marked final sale cannot be returned for hygiene reasons unless faulty.
How to start a return
Email alyjani54@gmail.com with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions. Please don't send items back without contacting us first.
Refunds
Once we receive and inspect your return, we'll refund you to your original payment method within 10 business days. Your bank or card provider may take a further 3–5 days to show the refund. Return postage is the customer's responsibility unless the item is faulty, damaged or incorrect.
Damaged, faulty or wrong items
Contact us within 7 days of delivery with photos and we'll send a replacement or a full refund — no need to return the item in most cases.
Exchanges
The quickest way to get a different item is to return the original for a refund and place a new order.
UK customers
Your statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 are not affected, including your right to cancel within 14 days of receiving your order.